Terms & Conditions

Interruption of business until December 2021!

Due to the increasing costs of delivery and materials, we will stop shipping until 19. 12. 2021

The following is available to you during this period.

  • Ordering process

    The available products can be ordered. Products that are not available can be requested and more detailed delivery conditions are given.

  • Service

    We are happy to answer any questions you may have via e-mail via our contact form.

  • Repair

    Repair orders are not currently possible, therefore no goods are accepted.

Terms & Conditions of GUTRAD GMBH

1. Conclusion of the contract

With your order you make a binding offer to us to conclude a contract with you. We can accept this offer by sending you an order confirmation by e-mail or by delivering the ordered goods. First you will receive a confirmation of receipt of your order by e-mail to the e-mail address you provided (order confirmation). However, a purchase contract is only concluded when our order confirmation is sent to you by e-mail or when the ordered goods are delivered.

When ordering via our online shop, the ordering process comprises a total of several steps. In the first step, select the desired goods. In the second step you enter your customer data including billing address and, if applicable, different delivery address. In the third step, you choose how you want to pay. In the last step, you have the option to enter all information (e. g. name, address, method of payment, ordered items) to re-check and, if necessary, to correct before you send your order to us by clicking on ’Submit Order'.

2. Storage of the text of the contract

We store the contract text of your order. You can print it out before sending your order to us by clicking on “Print” in the last step of the order. We will also send you an order confirmation with all order data and our General Terms and Conditions to the e-mail address you provided.

3. Reservation of title

The delivered goods remain our property until full payment of all claims.

4. Prices, shipping costs, return costs in case of revocation

All prices are final prices, they include the statutory VAT. The minimum order value is 20,- Euro. You will find our shipping cost information under the terms of delivery or are listed seperately. If no delivery costs can be stated, you are hereby informed that they may be incurred. Prices and billing modalities are to be found in the price and service list. All prices are final prices. Packing and shipping costs are dditional and are calculated separately and indicated in the offer or in the shipping cost table. When concluding contracts via the online shop, the seller offers the payment options prepayment by bank transfer, GiroPay, Sofortüberweisung and PayPal. If prepayment is agreed, payment is due within 3 days after conclusion of the contract. The customer is only entitled to offset if the counterclaim is undisputed, legally established or acknowledged by the seller. The customer may only exercise a right of retention to the extent that it concerns receivables from the same contractual relationship. Since 13. 06. 2014 the customer bears the return shipping costs, regardless of the value of the goods. You can find out more about this in our cancellation policy.

5. Delivery conditions

The duration of the delivery is the delivery times indicated in the offer, these start with receipt of payment. In the case of delivery on invoice or payment by direct debit, the delivery times start with acceptance of the contract by the company.

6. Payment terms

Payment can be made either in advance by bank transfer, by invoice, by direct debit or by cash on delivery. We reserve the right to exclude individual payment methods. If you choose payment in advance, we will give you the bank details inthe order confirmation. The invoice amount is to be transferred to our account within 3 days.

7. Guarantee

The warranty is in accordance with the statutory provisions. Insofar as used goods are the subject of the sales contract and the purchaser is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period for the purchase of second-hand items is one year. Rechargeable batteries are consumer goods that are subject to severe wear and tear because they are permanently charged and discharged. The service life of these batteries is limited even in ordinary use and is below the statutory warranty period. Warranty claims for rechargeable batteries, in particular with regard to performance, are therefore excluded in principle after 6 months.

8. Packaging

We only use packaging that is registered in accordance with the German Packaging Ordinance (VerpackV). For us, this means mainly RESY-certified cardboard and paper packaging. RESY guarantees the complete disposal and material recycling of all transport and outer packaging made of paper and cardboard marked with the RESY symbol. The application of the RESY symbol fulfils the requirements of the Packaging Ordinance for transport packaging.

9. Data protection

When initiating, concluding, executing and re-processing a sales contract, we collect, store and process data within the scope of the statutory provisions. When you visit our website, the IP address currently used by your PC, date and time, the browser type and operating system of your PC as well as the pages you view are logged. However, it is neither possible nor intended for us to draw conclusions about personal data.
The personal data that you provide to us, e. g. when placing an order or by e-mail (e. g. your name and contact details), will only be processed for correspondence with you and only for the purpose for which you provided us with the data. We only pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. In order to process payments, we pass on your payment data to the credit institution commissioned with the payment. We assure you that we will not pass on your personal data to third parties unless we are legally obliged to do so or you have given your express prior consent. Insofar as we use the services of third parties for the implementation and handling of processing procedures, the provisions of the Federal Data Protection Act shall be complied with.

Duration of storage
Personal data communicated to us via our website will only be stored until the purpose for which they were entrusted to us has been fulfilled. Insofar as commercial and tax law retention periods are to be observed, the storage period of certain data may be up to 10 years.

Your rights

If you no longer agree to the storage of your personal data or if this data has become incorrect, we will arrange for the deletion, correction or blocking of your data on the basis of a corresponding instruction within the framework of the legal provisions. Upon request, you will receive information free of charge about all personal data that we have stored about you. If you have any questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact:

GutRad GmbH
Produktions- und Handelsgesellschaft
Wilhelmstr. 8
88069 Tettnang

Links to other Internet pages

Insofar as we refer or link from our Internet offer to the websites of third parties, we cannot assume any guarantee or liability for the correctness or accuracy of the information provided. Completeness of the contents and the data security of these websites. Since we have no influence on the compliance with data protection regulations by third parties, you should check the respective data protection declarations offered separately.

10. Applicable law

German law shall apply exclusively. In relation to a consumer, this choice of law shall only apply to the extent that it does not restrict any mandatory statutory provisions of the state in which the consumer is domiciled or habitually resident.

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