Right of Withdrawal

Right of Withdrawal for Consumers

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day,

• on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods in a single order and these are delivered together;
• on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods in a single order and these are delivered separately;
• on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods delivered in several partial shipments or items.

To exercise your right of withdrawal, you must inform us

GutRad GmbH
Kanzachmühle 5
88276 Berg
Germany
Email: service@gutrad.com
Phone: +49 7542 947 9911

by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.

You may use the provided model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Notice on Exclusions from the Right of Withdrawal

The statutory right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

Further statutory exceptions to the right of withdrawal remain unaffected.

Attachment: Model Withdrawal Form
Use the following link to access the model withdrawal form.
Model Withdrawal Form